If there is a reason for complaint or if your package includes a wrong or damaged item, please send us an e-mail to email@example.com before you return the package. We will inform you how to proceed. In any case you got an unrestricted 14 days money back guarantee. Very important:
PLEASE DO NOT SEND RETURNS FREIGHT FORWARD !!
Instead, please send it back to us as recorded delivery and keep the receipt. On request, we will refund the postage costs in advance, if it's not to be borne by you. Please note that this is not a precondition for an effective revocation.
If you have paid by direct debit and you want to revoke your order please do no charge back. This would only cause unnecessary costs for you (see Terms and Conditions). Instead, just send us your bank details to firstname.lastname@example.org and we will refund the purchase price immediately.
If you still have any questions regarding returns please mail to email@example.com or use our contact form.
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